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SERVICE / PARTS
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Calls may be placed 24/7 to the Tech Support Hotline: (800) 339-0363 Principal Period of Maintenance (PPM) - Monday-Friday 8 AM to 6:00 PM NON-PPM 1: M-F after 6:00 PM and Saturday All Day NON-PPM 2: Sunday and Official Holidays Labor Charges PPM - $175.00/hour * Applies ONLY if Service is Requested Outside of NON-PPM 2 hour minimum labor charge for calls over 100 Miles of a Service Centre Travel Charges Within 250 Miles One Way of a Service Centre Mileage @ $.505 portal to portal Miscellaneous travel expenses, if applicable, will be billed at cost. * Applies ONLY if Service is Requested Outside of NON-PPM Travel Charges Outside 250 Miles of a Service Centre All Parts are at or below MSRP
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Maintenance Agreement Pricing includes Parts, Labor, and Travel for one year. Payment options include Annual, Semi-Annual, Tri-Annual, and Quarterly. In addition to full parts & labor agreements listed at the below prices, Global will customize agreements for Labor Only, Parts Only, or Preventive Maintenance Only support to meet your budget and production uptime requirements. Multi-unit discounts are available.
AGFA Imagesetters
AGFA On-Line Film Processor & Bridge
ECRM/Konica Imagesetters with RIPs
ExxtraSetters
Linotronic Imagesetters with RIP s
On-Line Film Processor & Bridge |
No one is more committed to after-sale support than Global Pre-Press Systems. Whether you purchased your system from us or them, our technical and product support specialists can install it correctly, and help you maintain your system at peak performance, for quality and reliability. |
Global can provide NAME BRAND film, plate and chemical supplies at a competitive price, and your usage of Global consumables may entitle you to a 10% to 25% discount off other support services and parts supplied by Global Pre-Press Systems. |
Because your productivity is our business, Global Pre-Press Systems offers post-warranty service programs to help ensure your prepress uptime. With our low-cost Support Contracts, emergency equipment repair, and software support, just a phone call away. Global's On-Site support services, preventative maintenance, spare parts, remote diagnostics, and a range of other optional services can help increase your overall productivity. At Global Pre-Press Systems we tailor our post-warranty service programs to match your support and budget requirements. The Global Pre-Press Systems support programs are designed to minimize unexpected down-time and maximize quality and reliability. |
Many RIPS & imagesetters today are small enough to ship back to us for repair. We provide depot repair, not only on the RIPS & imagesetters, but on the control boards, power supplies, motors and other parts that may go bad. If you have purchased a replacement part or used your spare, call us to find out if the bad part is repairable. |
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All our parts are refurbished / used parts that have been cleaned, adjusted, and tested in working systems by our technicians. All parts come with a 30 Day Warranty. If you are purchasing key parts as spares, we recommend that you immediately install the part, and use the original as your hot spare. You will then know that our part exceeded your expectations, and that you have a known good spare. We do spare parts swapping on-site for our full service contract customers. Too often we find that they have bad parts, or worse; they were sold the wrong part. To keep your equipment running at peak performance, call us today! |
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Maintenance Agreements & Per Call On-Site Service Anywhere
Agfa Aii/Autologic Creo-Scitex ECRM Exxtra Heidelberg/Linotype-Hell
HighWater Konica Linotype-Hell Monotype Panther Screen Ultre
Hablamos Español
9868 Sandalfoot Blvd., Suite 215 Boca
Raton, FL 33428-6531
Sales: (561) 883-9750 Service: (800) 339-0363 Fax: (561) 883-9752
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